Get in Touch With Us

You must be 18 or older to gamble, and 21 or older in many states and at some sites. Check the minimum age that applies to you and to the site. Gambling involves risk, and you can lose money. If gambling is causing you harm, call the National Problem Gambling Helpline at 1-800-GAMBLER.

This page explains how to contact Top Bitcoin Casinos and what we can help with. We publish independent comparisons of crypto casinos for US readers. That includes Bitcoin casinos, no KYC options and anonymous play. We are a review site, not a casino. We can't see your account, your balance or your withdrawals.

Who you are contacting, and who you aren't

We are an editorial team. We don't run any of the casinos we review, and we can't act on your behalf with them. The casinos we have ranked include BetPanda, CoinPoker Casino, Cryptorino, Punkz, Hyperlucky, Winna, Thrill, BC Game, Wild.io and Vave. Each of them handles its own support, verification and payments.

A message to us won't speed up a pending withdrawal, reverse a transaction or lift an account restriction. Those issues go to the casino's own support team.

What we can help with

• Corrections: You may have spotted a bonus term, coin list, licensing detail or withdrawal rule that looks wrong or out of date. Tell us which page and which detail, and include a source if you have one. We last checked the facts on this site on Sep 30, 2026.
• Questions about our reviews: Ask how we compared sites, what our editorial ratings mean, or why a casino sits where it does. Ratings are editorial. They are not customer-review scores.
• Topic suggestions: Tell us about a coin, a game type or a wallet question you want covered.
• Reader experiences: If a casino's terms differ from what we describe, let us know. We treat this as a lead to check, not as proof. We don't publish unverified testimonials.
• Business and partnership enquiries: Introduce your company and what you propose. Please note the commercial terms below first.

What we can't help with

• Recovering funds, disputing a payout or getting an account reopened.
• Legal advice on gambling in your state. Laws vary, so check your own state's rules or consult a qualified attorney.
• Tax advice. US players may owe tax on gambling winnings and on crypto gains. Consult a qualified tax professional.
• Ways around state geoblocks, identity checks, anti-money-laundering rules or site restrictions. We won't advise on false details or other workarounds.
• Personal recommendations on how much to deposit. Only play with money you can afford to lose.

How to write to us

Use the contact details or form shown on the site where they appear. Don't send private keys, seed phrases, passwords or wallet recovery details to anyone, including us. We will never need them.

1. Give your message a clear subject, such as "Correction" or "Question about a review".
2. Name the page and the casino involved.
3. Describe the issue briefly and include a source or screenshot of public terms if you can.
4. Leave out account numbers, wallet addresses and personal documents.

We read the messages we receive. We don't promise a response time or a reply to every message, especially for enquiries we can't act on. Corrections with a clear source are the ones we can act on fastest.

Contacting the casino instead

For account or payment problems, start with the casino's live chat or support email. It helps to have these ready:

• The coin and network used, such as BTC, ETH, LTC, USDT or USDC, and the network fee paid.
• The transaction ID from your wallet or a block explorer, with the number of confirmations.
• The amount and the time of the deposit or withdrawal request.
• The bonus terms you accepted, including wagering requirements and withdrawal caps.

Keep your own records. Offshore casinos operate in a legal grey area for US players and are licensed in places such as Curaçao or Anjouan, not by a US regulator. Dispute routes may therefore be limited.

How we handle commercial relationships

Top Bitcoin Casinos may earn a commission when readers sign up through links on the site. Commission does not buy a ranking or change an editorial rating. Advertisers can't pay to change a write-up or remove a drawback. If you represent a casino, a correction request must come with evidence.

Bonus offers shown on the site are casino advertising. Always read the wagering requirements, time limits, eligibility rules and caps on the casino's own terms page before you accept one.

Responsible gambling and player protection

Offshore sites may not offer the same player protections or self-exclusion tools as state-regulated operators. Crypto prices can also move sharply while you hold coins, which adds a risk on top of the game itself. Stablecoins such as USDT and USDC reduce price swings but do not reduce the risk of losing a bet.

• Set a budget and time limit before you play, and stick to them.
• Never chase losses or gamble to escape stress or money worries.
• Use the casino's deposit limits, cooldowns or self-exclusion tools if they offer them.
• Call or text 1-800-GAMBLER for free, confidential support.

Where to go next

If you want to know how we compare sites before you write, see our review pages. Our guide to trusted non GamStop casinos covers a different market, the UK, and may not apply to US players. The legal position for US players depends on your state, so check it before you play.